The holidays are coming up and you’ll be doing a lot of extra driving to go Christmas or Hanukah shopping, visit friends and family, attend holiday open houses and special events. You’ll be putting a lot of wear and tear on your car or truck, so be sure you keep it in top condition by taking it to Wink’s Body Shop before you run into a problem. We do everything from routine oil changes in Ithaca to extensive body work and brake repairs in one convenient location to keep your car running smoothly and safely throughout the holidays. We’re quickly becoming one of the most popular places for automotive repair services in Ithaca for a number of reasons.
The Gift of Experience
Wink’s Body Shop has been doing automotive repairs for over 20 years, so you can bring your car to us
with confidence. Many of our technicians have been with us for years, working closely together and working on a wide range of cars, trucks and SUVs. They draw on that experience every day to ensure every car they work on gets the finest care available. Experience takes the guesswork out of caring for your car. When we do body work, engine repair or wheel alignments in Ithaca, you can be sure we’re backed by years of doing this type of work and perfecting every step of the process.
The Gift of Professional Training
Anyone can say they are an auto mechanic or car repair technician, but not everyone is professionally trained through the i-Car Professional Development Program. The i-Car program provides professional training that is recognized nationally as one of the finest auto technician programs in the country. Our technicians also take continuing i-Car courses to make sure they are always current on the latest in automotive technology, including computerized systems and welding techniques.
The Gift of the Latest Technology
We don’t skimp on equipment, either. All our automotive repair services in Ithaca are backed by the latest technologies, including computerized diagnostics to check the entire system. We also have computerized measuring systems for detecting structural problems, an alignment rack for proper suspension and the latest in welding technologies and heating and air conditioning service equipment. Whether you need complete brake services in Ithaca or a simple oil change to keep your car running smoothly during the holidays, we have the expertise and equipment for every job.
The Gift of Calm
Bringing in your car for repairs or service during the holidays is just one more stressful chore. We know you have a not on your mind. You don’t want to worry about having to leave off your car for brake services in Ithaca when you have so much to do. And you don’t want to have to wait in a dirty, noisy garage while work is being done. Our main office is an island of calm in the middle of your day. It’s clean, bright and comfortable, located away from the noise and odors of our shop so you can relax while you’re waiting to pick up your car or truck. There will be fresh, hot coffee, clean bathrooms and comfortable chairs so you can take a deep breath and relax for a bit while we give your car the professional care it needs. When you leave Wink’s Body Shop, both your vehicle and your peace of mind will be restored. It’s one less thing to worry about this holiday season!
For over a quarter century, Wink’s Body Shop has been providing customers with exceptional auto body repair work. We now also offer automotive service and repair as well, making Wink’s Body Shop your
one-stop shop for all your automotive needs from routine maintenance to major repairs. Now you can bring your car in for automotive repair services in Ithaca and get the same exceptional care we’ve always offered when doing body work and painting.
Familiarity Means Attention to Detail
You can take your car to any number of places for everything from oil changes to brake services in Ithaca and you may get acceptable work done. If you bring your car to Wink’s Body Shop, however, our professionally trained technicians will give you service that’s above and beyond. Our familiarity with your car means we may notice minor things that could become major problems sooner than a stranger would. We take pride in our work and always provide service that’s one step above just doing the work; we’ll take a look at your entire vehicle, check our records to see when it was last serviced, and keep you informed of our progress so there are no unpleasant surprises. It’s personal attention you won’t find at other shops from technicians who don’t know you or your vehicle.
Paperwork Helps You Track Your Service and Repairs
We keep meticulous records so you’ll have a complete history of all the work we do. Whether we provide you with something small like routine oil changes in Ithaca or more extensive service work such as our exhaust services in Ithaca, we keep written records of all work performed and give you a copy so that you can keep track of what has been done on your car over the years. By having Wink’s Body Shop do both repairs and routine maintenance, you ensure continuity of service and support with fully backed paperwork. When it’s time to sell or trade in your vehicle, you’ll have complete records showing how well you’ve cared for your vehicle.
Guaranteed Maintenance and Repairs
Wink’s Body Shop offers our customers the same exceptional guarantee on maintenance and repairs that we offer on all our body shop and paint work. If you’re unhappy with the work or don’t feel like we’ve done the repairs to your satisfaction, simply bring your vehicle back and we’ll correct the problem, no questions asked. We will work on your automobile or truck until it’s like new every time.
Preventative Care Prolongs Automotive Life
While you might get to know Wink’s Body Shop for the first time when you bring your car in for body work, we want to get to know you before there’s an accident. Proper preventative care and routine maintenance will minimize the chances of an accident and keep your car or truck operating at peak performance. We hope you’ll never need us for major body work, but we do want to see you for routine, preventative care that will keep your car on the road for years to come. From air filter replacement to wheel alignments in Ithaca, we are your one-stop routine care stop helping you keep your vehicle running smoothly and on the road. Call us today at (607) 277-7775 to schedule your next routine maintenance appointment or talk to us about your automotive repair needs. We’re here for you and your car!
Winter is not the only time to be concerned about road condition. Fall can bring about a lot of different driving issues and dangers that take people by surprise. Winks Body Shop, collision repair in Ithaca can fix a myriad of dents, dings, and damage caused by an accident. Being prepared and carrying the proper equipment will give you peace of mind.
When you think of the fall season, images of beautifully decked out trees in their fall colors, crisper air and apple picking pop into mind. Fall is an absolutely beautiful time of year. As the weather changes, leaves drop to the ground, and heavier rains appear out of nowhere, road conditions are constantly changing.
Prepare for the Unexpected
The temperatures can be a bit up and down right now. Road surfaces may be wet, covered in leaves (which makes them slippery), ice can form in areas due to the lower temperatures and rainfall, and potholes begin to appear.
The roads you drove on in summer might change unexpectedly and catch you off guard. It’s important to pay attention and slow down a bit to keep you and your family safe.
As always, carrying the required automobile insurance from a reputable carrier it of utmost importance. Failure to carry insurance is illegal in the State of New York. Be sure to not only carry liability coverage but also comprehensive and collision coverage for your vehicle in case of an accident. Always keep your insurance card in your vehicle with a second copy kept elsewhere for safe keeping.
If you encounter an accident with damage to either your vehicle or the other person’s car, you must report the incident to your local authorities. Having a police report can verify your version of the incident and will be useful to the insurance carrier’s claims adjuster to determine cause and responsibility.
Contact your insurance company or agent (depending on the requirements issued by your carrier) and report the accident immediately. Your carrier’s adjuster will advise you which steps to take next. Most likely you will need to obtain an estimate from a Central NY collision repair facility to present to the insurance company. They may require more than one. Significant damage will need to be viewed and confirmed by the company representative. Be sure you have your car or truck towed to the Ithaca body shop of your preference.
What’s In Your Trunk?
Hopefully, you have safety equipment stored in the trunk. Here is a good list of items to have in case of emergency.
First Aid kit. Some of the items to include are:
Aspirin (or similar).
Choose a small one that is easy to store.
Road flares (if not already in your tire-changing tools).
Flashlight and extra batteries.
Scent-free baby wipes.
Drinking water and non-perishable snacks.
Some optional items for your roadside kit include:
Cat litter for slick roads.
Small battery-powered fan.
Blankets and/or warm clothing.
Stay Safe on the Roads This Fall
Accidents happen and can result in damages and injuries. The Fall road conditions can surprise you as you may think since winter roads are not here yet, everything is just normal like during the summer. Please be careful out there. Leave plenty of room between yourself and other drivers, go slower on leaf covered roads, and beware of potential areas that may develop black ice.
Should you find yourself dealing with vehicle damages due to an incident, contact your hometown Ithaca body shop right here at Wink’s Body Shop for a speedy estimate, qualified technicians and superb customer service.
The most recent Tompkins County, NY motor vehicle records (for 2014) indicate over 4500 accidents occurred on the roadways in the area. Of these, approximately 25 resulted in hospitalization. Obviously, that figure could be well higher at this point in time. The resulting collision repair in Ithaca can mount up to hundreds of thousands of dollars in insurance and out-of-pocket repairs.
New York is a No-Fault state when it comes to automobile insurance. Basically, this means your damages will be covered under your personal insurance policy. New York is one of only 12 states that have adopted the No-Fault status and this is in an effort to make sure legitimate claims are paid quickly to injured parties.
No-Fault insurance deals specifically with medical bills and services. Pain and suffering are not covered under the No-Fault statues, but can be obtained through a separate lawsuit against the responsible party.
Your Vehicle Collision Repair in Ithaca
As you know, repairs for collision damage in Ithaca are covered by your personal automobile policy as long as you carry Comprehensive and/or Collision coverage on your vehicle. If you do not carry either vehicle damage coverage, you may well be looking at paying for the repairs out of your own pocket.
Wink’s Body Shop has been working with customers and insurance companies for many years. Our technicians and repair facility are well-known and reputable. As most collision damage in Ithaca is covered by an insurance policy, we are well-versed in working directly with the companies and their representatives when it comes to repair and negotiation of damages and costs.
Once you have filed a claim with your carrier, have brought your vehicle here to Wink’s Body Shop for an estimate, we then take over the process with your insurance company. Our technicians will work directly with your company’s adjuster and auto appraiser to determine the correct repairs to be made and the agreed upon cost.
Although insurance companies want to save money on claims (a solid business practice for any business), the truth is that they are not out to get you. They are not out to refuse to repair damages unless the damage can be found to be unrelated to the current accident. As an example; if the vehicle has old rust damage and then is in an accident causing damage to the area where the rust was and surrounding areas, repair of the rusted area usually would not be covered or significantly depreciated.
Same thing with prior body damage; prior damage then impacted by a second accident has to be figured out as to what was there before. This is often simply determined by the visualization of “old” rust. Other methods do also help in this situations.
But, again, the insurance company wants to return your vehicle to pre-accident status. That is the expected result. When you choose us as your Ithaca body shop, you can be assured that our work with the insurance company and adjuster will always be to return your vehicle to you with appropriate repairs done. We do not take short cuts or use below average parts and replacement materials. Collision repair in Ithaca must be executed to the best ability possible, otherwise our reputation would not continue to grow as it does. Our work is second-to-none and with a staff of highly trained and experienced technicians, we are pleased to offer you the best repair available.
No-Fault Collision Repair
Simply put, No-Fault collision repair in Ithaca puts the repair in your hands and not subject to another company’s attempt to lower their expenses on behalf of their customer. You have complete control over what and how you vehicle is repaired.
If you’ve experienced an accident or damage to your vehicle, contact us immediately for a completely free estimate of repairs. Let us help you get your vehicle back on the road.
Whoa! Those potholes that suddenly appear out of nowhere mean business. It is truly amazing how they can suddenly become a bottomless pit that sucks your car in. The damage our vehicles incur because of potholes, frost heaves and accidents can have us searching for collision repair in Ithaca.
It’s no wonder that an Ithaca body shop is inundated with repairs as Spring arrives. Wink’s Body Shop knows that this can be a hectic time of year. Our staff and fantastic body technicians are here and ready to get your vehicle back to normal.
Frame and Suspension Repair in Ithaca
Collision repair in Ithaca can address everything from accidents involving other vehicles, wild animals and stationary object. But did you know that a lot of Ithaca collision repair centers around suspension and frame damage?
That pothole you hit this morning may very well cause extensive damage to the suspension of your vehicle. In fact, very few cars manage to hit a pothole without causing some issue needing repair. The suspension is the first thing to take a beating. This is what causes your car or truck to ride smoothly over normal roads. You don’t want to be hearing squeaking, or have your car pulling one way or the other. Significant damage can occur to the major axle parts and to the wheels themselves.
Wink’s Body Shop has the best suspension equipment in Ithaca and the trained technicians to actually repair the damage right the first time. If the damage is too significant to be safely repaired, we can provide suspension replacement services to get everything back as it should be.
Safety is the biggest concern here. Damage to the suspension, frame and/or hidden damage to the axles and wheels could leave you stranded if (and when) it finally breaks. Driving a vehicle with suspension or frame damage puts you and your family at risk for a very dangerous situation should the affected part break while traveling.
Our Ithaca body shop requires our technicians to be thoroughly and expertly trained in all aspects of body, frame and suspension repair and best practices. When you bring your car or truck to us to evaluate and provide an estimate for the damage repair, you can be assured we will explain everything to you as far as what needs to be done and why. Collision repair in Ithaca requires each Ithaca body shop to be sure all safety measures are adhered to and that damage that renders a vehicle unsafe to drive be handled appropriately.
Don’t Drive a Damaged Vehicle
This is common sense, but seriously, if you have hit a pothole hard and are feeling wobbling, pulling left or right or hearing sounds that shouldn’t be there, contact us immediately for instructions. Hidden damage (damage that you can’t see from the exterior of the vehicle) could put your life in danger.
Collision damage, suspension damage, paint damage; all these are repaired here at Wink’s Body Shop in Ithaca. Our local reputation to provide the best repairs for our customers is second to none.
Allow us to assist you in determining the best method to get your vehicle here. We will go through the damages with you, provide a free estimate and help you schedule in the work. Getting you back on the road safely is our goal. Should the unexpected happen to your car, call or stop by today for your free estimate.
Another long winter is making way for Spring! Hopefully your vehicle emerged unscathed from suffering any damage. But if it didn’t, you have right now to get your car or truck back into excellent condition for the coming seasons.
We work with many people this time of year to provide collision repair in Ithaca and spiff up their vehicles for better weather. There are so many reasons to repair and clean up your car or truck. Most importantly is to prevent small damages from becoming big headaches.
To Repair or Not Repair? That is the Question.
Winter is sure tough on vehicles. Between accidents with other vehicles, wildlife, falling trees, hail damage and the salt on the roads, it’s a dangerous world out there. Most of the body damage resulting from collisions or falling trees are covered under your automobile insurance policy. Be sure to check with your carrier and review your coverage.
Wink’s Body Shop has been working with the insurance companies and adjusters for many years. Our reputation for providing quality work and negotiating appropriate repairs is second to none. Our mission is to get you and your vehicle back on the road in the condition it was in prior to the damage.
All insurance work is coordinated between our facility and your insurance adjuster. We keep you informed as to progress and discuss options with you as the job goes along. You are welcome to contact us at anytime with questions.
Collision repair in Ithaca that is not covered by insurance can be dealt with individually. We will work up a complete estimate of repair for you and explain all the details. Our body shop technicians have many years of combined experience and work with state-of-the-art tools and equipment.
Repairing your vehicle is the best way to keep value in your car or truck. There may come a day when you want to trade up for a new car. Trying to trade your automobile with damage that has not been repaired can really affect your bottom line when it comes to value.
The other major point here, though,is that by not taking your car to an Ithaca body shop like Wink’s could result in additional damage down the road. We all know the effects of corrosives on metal. The salt on our roads during the winter just attacks any exposed metal including the frame. Even small dents, dings and scratches can become major issues if left untreated.
So you see that little scratch on the fender? Yes, that one with the paint scratched. Doesn’t look like anything to worry about now but just give it time. Before you know it, that scratch will become an open wound spreading with rust. The paint and clear coat on your vehicle is your only lines of defense against rust. Get it taken care of now and save yourself a huge bill later one.
Maintaining your vehicle will allow you to keep it on the road longer, help you rediscover those new car feelings and provide you with a higher trade-in value when the time comes.
Get Ready for Spring!
The New Year is here and many people are considering trading their vehicles in for a newer model. This is one of the best times of year to find incredible deals on the last year models. Auto dealers are anxious to move out last year’s vehicles to make room for this year’s, which will be coming onto the lot daily for the next few months.
If buying a new car is in your current plans, take the time to evaluate the vehicle you wish to trade. Top dollar trade in values vary from dealer to dealer, but they take into consideration the overall condition of the car or truck in arriving at their figures.
Putting Your Best Foot Forward (or is that Bumper?)
Mechanical issues are always a detriment to trade in value, but not nearly as much as body damage or rust. Depending on how old your vehicle is, you might find it well worth the cost to have minor damage repaired at your Ithaca body shop.
Vehicles with body and rust damage command much lower trade in values and are often sent off to auction or scrapped. Thus what a dealer will offer you is going to be on the very low end of the spectrum.
There is a very good pricing guide called Kelley Blue Book. You can determine a base trade-in value by going through the options your car has, mileage, and overall condition. Compare that to a vehicle with no damage or in excellent condition and you can figure out how much work may be affordable to do repairs before trading.
Wink’s Body Shop, your first choice for collision repair in Ithaca, can evaluate the damage on your vehicle and provide you with a free estimate to do the work. Doing your homework prior to trading in a vehicle could mean hundreds if not thousands of dollars back in your pocket.
New Vehicle Markup
It’s no secret that new vehicles are marked up a fair amount. How else could there be an MSRP yet dealers take off for trades, rebates, and negotiation? Research what vehicles have sold for before you walk into a dealer. And don’t forget to get offers from several dealers for the vehicle you want.
So when the seller takes into account the trade in value for your current vehicle, they are going to start low. Be prepared with knowing the range you should actually expect. Ithaca collision repair and body damage specialists can also help you to determine if doing some body work will command you a better deal at the facility.
Taking the Pain Out of Low-Ball Offers on Trades
Do not take the first offer on your trade. No ifs, ands, or buts. You have researched and know what a vehicle similar to yours should trade at. The dealer knows this, too. But they really do have a bit more leeway when negotiating with you. Getting your car or truck into the best condition possible will help you in the long run.
Wink’s Body Shop in Ithaca can show you exactly what needs to be done and how much it will cost. Our estimates are always free and our experienced, professional technicians are available to restore your vehicle to a much better condition.
Stop by or call us today and obtain your estimate. We are happy to provide you as much information as possible and help you get a better price on your trade.
It’s that time when we are all faced with winter driving conditions and the rush of the Holidays. Any time of year can be full of potential dangers on the road, but right now requires your attention to the road.
We all know how the first snow falls can affect driving ability. No matter how safe a driver you are, there are others who are not. Some may be young first-time drivers, distracted drivers, those who forget that one needs to slow down and give everyone room and of course drivers who are determined to get somewhere fast.
Keep your eyes open and pay attention to what is going on around you. Another hazard is wild animals entering the roadway. Deer, especially can bound into the road and then be startled and blinded by headlights causing them to freeze in mid-stride right in front of you.
Keeping Safe On The Roads
Collision repair in Ithaca certainly skyrockets during the winter months due to slipping and sliding accidents and animal collisions. The holidays bring more people out on the road at later hours and many are rushing to get their shopping done or attend functions with friends or family.
Unfortunately, in the rush to get places, people are distracted with their own thoughts, lists, and concerns over everything. You need to be attentive and careful as you go about your business and travelling.
Besides keeping your eyes on the road and reducing or eliminating distractions, keeping your vehicle in good condition is a must. Please keep snow off your vehicles and windows. Leaving even small amounts of snow can affect your vision and block areas from view. Leaving large amounts of snow on your roof can cause road hazards for other drivers. Certainly you have traveled behind other drivers in snow covered vehicles and had the snow fly off and land on your windshield. Very dangerous and you do not want to cause another driver to lose control.
Keep your headlights clear and cleaned off, along with your directionals and taillights. Safety is always the primary concern. Make sure your tires are up to the task of winter driving. Winter snow tires and/or studs may be a good choice.
Ithaca Collision Repair
Unfortunately, no matter how safe you are, there may be an incident you simply cannot avoid. Wink’s Body Shop provides collision repair in Ithaca regardless of the size of the damage. Paint scratches, buckled bumpers, or major damage is all repaired to your complete satisfaction at our facility.
Our trained and professional i-Car certified body shop technicians have extensive background and experience in all types of body repairs. Our state-of-the-art facility here provides the best collision repair in Ithaca and we want you to know that if the unthinkable happens, we are here for you.
Thank you for making Wink’s Body Shop the best and most respected Ithaca Body Shop. We would like to extend our Best Wishes for a Happy, Safe and Joyful Holiday Season.
Ithaca is a community that provides unending activities and experiences to all its residents. You live here, work here, and often are going to college here at one of the best universities in the country. Wink’s Body Shop has a long-standing reputation and presence in the Ithaca area. Our shop has grown from a tiny 900 sq ft location to a state-of-the art auto body repair shop.
The cause of our growth is due to our loyal customers who not only have their car and truck repairs done by our professional trained technicians but also refer many new customers. The quality of our collision repair in Ithaca is noted in the amount of pleased and satisfied customers. Our growth to the current size of our repair facility would not have been possible without you.
Why An Ithaca Body Shop When You Need Repairs
We know that having vehicle damage is a difficult and often traumatic time, especially if this is your first car and/or collision. You will hear many suggestions from well-meaning friends and family. What is most important is not the number of estimates you obtain (though 3 is often the insurance company’s recommendation), but the quality of the Ithaca body shop, the level of education the repair technicians hold, and the actual workmanship of their service.
Wink’s Body Shop is an open and friendly facility that is willing to show you how we approach repairs, what tools and methods we will use, and keep you up-to-date on the repair process. Our technicians are i-Car Certified which brings to the table the necessary skills, training and understanding of the newest technologies available for collision repair in Ithaca.,
We know that it is tempting to search outside the area for repair estimates…and a repair shop out of the area may be tempting, but do consider how you will get there to recover your vehicle, how you will be able to stay on top of the repairs, and again, how much quality is going into their work? Not all body shops are created equal.
Working with us here at Wink’s Body Shop will give you a much needed peace of mind and guarantee that your collision repair in Ithaca will be done to your complete satisfaction. Our proximity to everything in town and to where you live makes the whole process easier and less stressful.
We live and work here in Ithaca as you do. We insist on providing the best customer service and collision repair in Ithaca because our reputation depends on it and your safety is of utmost importance. All our repairs are done according to industry standards and are in line with excellent best practices. We do work closely with insurance companies and their adjusters, which also reduces your stress when dealing with Ithaca collision repair.
Keeping your business local helps the community grow and in the end, brings more business and opportunities to the area. Ithaca is a vibrant area and we are so pleased to be part of the community here. No matter if you have a minor paint scratch, ding, dent or major damage to your vehicle, we are ready and able to make the necessary repairs as quickly as possible.
Accidents happen and repairs must be attended to in a timely manner in order to prevent additional damage from forming later on down the road. Let Wink’s Body Shop, your Hometown collision repair experts, take the worry and stress out of the repairs and process. Call or stop by today for your free estimate.
Colder temperatures and frosts herald the change of seasons once again and we could be looking at an early winter if you believe the Farmer’s Almanac. This is a wise time to do a bit of maintenance and repairs on your vehicles to get them ready for winter.
Besides the usual mechanical maintenance like changing the oil, checking the antifreeze and topping off as necessary, checking your tires or getting ready to put winter tires on, the body and paint of your vehicle needs equal attention.
Winter Hazards That Affect Your Vehicle
It’s a known fact that the brutal winter weather, moisture, and road conditions can affect the body of your vehicle. The materials like salt and such that are used on roads to reduce slippage and dangerous areas, though awesome for safe driving, are extremely detrimental to your car or truck.
The main ingredient in road treatment is salt. Rock salt. You know those large crystals on the road? Those are very happy spraying up on your car and attaching themselves to areas of the paint that are scratched, dinged or dented. And yes, they are like major rust causes.
Paint that is dented or dinged often times have damaged the paint and removed the finish exposing the metal. Even a small scratch can leave it wide open for salt to get in and start the rusting process unseen for a time. But within a short period, that little tiny area will show signs of rust and it slowly spreads throughout the body metal.
Collision repair in Ithaca should be dealt with quickly to prevent a larger problem and a higher bill. Small dents, dings and scratches are easily repaired at Wink’s Body Shop and will greatly reduce your expense and keep your vehicle looking perfect. Our professional body shop technicians can remove dents and dings with our state-of-the art dent pulling equipment leaving the surface of your car or truck looking brand new. Any paint scratches or damage is repaired in our dedicated paint bays and use color match computer systems to make sure the paint used is exactly the color on your vehicle.
Ithaca Collision Repair Makes Your Vehicle New Again
With winter fast approaching, you certainly don’t want to let that little dent or ding fester and be exposed to the road treatments. Wink’s Body Shop in Ithaca has the exact repairs that you need at an affordable cost.
As a premier Ithaca body shop, we take great pride in our work and our customer service. Estimates are always free and we can get the repairs done that you need within budget and without hassle. Collision repair in Ithaca is equally professionally done and we work closely with your insurance companies and adjusters to obtain the best repair possible and properly.
We can handle all of the insurance process for you and keep you up to date on any changes in schedule or parts. Your body shop technician assigned to your repairs will work directly with you to provide the best repair possible.
Ithaca Body Shop
Wink’s Body Shop in Ithaca is your Number One choice when it comes to body repairs on your vehicles. Contact us to schedule and appointment for an estimate detailing the work that needs to be done. Protecting your car or truck’s paint and finish is an important step in a good maintenance schedule.
We look forward to your business and welcome you to our family of happy customers. Any questions, feel free to call or stop by and speak directly with our staff.